About Luis
With a focus on customer care and a passion for problem-solving, Luis is dedicated to delivering a smooth and transparent service experience. He takes pride in helping guests understand their vehicle’s needs while ensuring every visit is handled with professionalism and attention to detail. As a Service Advisor, Luis is committed to clear communication, efficiency, and a customer-first approach. He works to make the service process easy to understand and continuously looks for ways to improve both his skills and the overall experience for every guest. Outside of work, Luis enjoys continuous learning and finding new ways to grow both personally and professionally.
Customer rating
4.9 / 5 based on 50 ratings (38 written reviews)
Recent reviews
Luis, is the best employee at Genesis of Aurora that I have talked too. He explains everything that was going to be done to my car and how long it was going to take. I will ask for him the next time I take my car in for service.
— William L. ,
He was very informative and always responded to my texts
— Candace F. ,
Very professional overall experience
— David J. ,
Great experience, friendly and efficient service
— Marc W. ,
Great
— Ellen L. ,
Friendly and communicated regularly with quick responses and addressing all of my questions and concerns.
— Stacey C. ,
personable and professional... a+
— Steve P. ,
Very professional all my questions were answered and he was very helpful the entire staff was helpful thank you very much
— Johnny M. ,
Excellent service. Luis is always on very professional is how he goes about his business.
— David B. ,
Luis was a great to work with every honest and polite definitely the right guy for the job!!
— Robert R. ,